If you need assistance, the MAPRO Support Team is here to help.

You can contact us to:

• Request the listing of a new property on sales channels
• Make sure you’re taking full advantage of all available tools
• Get information about new features, or old ones you haven’t used yet
• Request integration with partner systems
• Ensure your services are configured to suit your needs
• Report issues
• Make suggestions
• Ask any questions related to our software

How to Contact Us

You can reach us by:

• Sending an email
• Opening a ticket through MAPRO’s menu
• Using our chat tool

🔗 Suggested article: Tips for a Quick and Effective Response from Our Team

✉️ Sending an Email

Just write a simple email to support@mapro.zendesk.com
There’s no need to be formal; short messages are perfectly fine.
Once your message is received, a support ticket will be automatically created.
You’ll get responses in your email inbox and MAPRO, at MENU > SUPPORT > MY TICKETS.

📝Opening a Ticket via MAPRO’s Menu

Go to MENU > SUPPORT > NEW TICKET.

Fill in the form and attach any files that help explain your issue, then click “Submit”.
While you type the “subject”, MAPRO will suggest relevant help articles that may answer your question.

Once the ticket is created, you’ll receive replies by email (the same email address you use to log in to MAPRO) and in MENU > SUPPORT > MY TICKETS.

🔗 Suggested article: Keeping Track of Your Tickets

💬 Using Our Chat Tool

Click the chat icon at the bottom right corner of your screen.

Select the language you prefer (English or Portuguese), and then type your question.
MAPRO will first suggest relevant articles based on your message.
If the articles are not helpful, click “No” when asked, and if the system doesn’t redirect you to an agent automatically, type “talk to an agent”.
You’ll be asked to select “Reason for contact” and “Priority level”.

When an agent becomes available, they’ll join the conversation.
They’ll see your previous messages, so there’s no need to repeat your question, unless you’d like to add more details.

You can upload files using the paperclip icon.

Chat Availability:

Agents are available Monday to Friday, 9:30 AM – 5:30 PM (UTC-3)*

⚠️ Please note: Chat responses are not instant. All requests are placed in a queue and answered in the order they are received.

If your issue needs further investigation, the agent may convert your chat into a support ticket and follow up via email.

If your question is fully resolved during the chat, the conversation will be marked as “Solved” and saved as a ticket. You can always access it later via MENU > CUSTOMER SUPPORT > MY TICKETS.

* Working hours may vary on holidays.