Knowledge

To access the Homeowners’ Statements, go to MENU > MANAGE > OWNER STATEMENT, and click the button on the right to try our new design!

In the new screen, use the filters at the top of the page to choose from all your active properties and select the month.

On the left, you’ll notice a summary displaying the total amounts related to the dates you selected and the amount to be transferred to the homeowner.

To initiate the payment to the homeowner, click the button located just below the amount labeled as “available withdrawal balance”.

Enter the data, and click “Generate payment”. You can edit the amount you’re transferring if you wish.*

*MAPRO doesn’t handle the actual transfer of money, as it is not connected to your bank accounts.

The summary is generated based on the data provided in the table below:

• Homeowner’s commission on each closed reservation (credit)
• Tax deductions, if you choose to show them to the homeowners (debit)*
• Closed Work Orders that must be paid by the homeowner (debit)
• Processed Single and Recurring Charges, such as management fees, pest control, pool cleaning, etc (debit)
• Processed Bills, such as utilities (debit)
• Processed Payments to the Homeowners (debit)**

* To modify this setting, go to SYSTEM MENU > SETTINGS > HOMEOWNER SETTINGS and enable/disable the “view taxes” option. 

** Payments to homeowners are a “debit” because this is the property’s account, not the homeowner’s.

Please access this article to learn how to close reservations and work orders, process payments, and issue charges on the statement.

Click the pencil icon under each entry to edit it, or the trash can icon to delete it.

To edit Work Orders, you must cancel the WO closing first, and then close the WO again after editing it.

Make sure you choose the correct date when closing it.

You can only edit statements when the month is still open. If you wish to edit statements from past months that are already closed, refer to this article for instructions, as it will likely impact the subsequent months as well.

If you notice anything missing, you can click “Add single charge” to issue debits (select “to debit”) or credits (select “credit”).

After you confirm the statement is correct, you can close the property.

After you close the property,  you'll see two other options: to reopen it (in case you need to make adjustments) and to send the homeowner an email with their statement.

You choose the email template and the email subject when you create the monthly closing.

You must create a monthly closing for every month of the year.

If you haven't created one before closing the property in the statement page, when you click the buton to close it, MAPRO will open a new window so you can enter the information.

The other properties you close after that (in the same month) will use the same settings.

At the top of the screen, you also have the option to print the statement - which generates a PDF file, too - and to access the reports.

On the right, there is a bar chart comparing the occupancy between the current and the previous year.

To check how the homeowner sees the statement and the reports, access MAPRO with a homeowner user and your master password.