Knowledge

After the work order is executed, you must inform who should pay for possible costs and then finalize the order.

To enter the financial details of the work order, go to MENU > MANAGE > WORK ORDERS and find on the list the order you want to edit. Use the filters to guide your search. Click on the line to open the order.

Note that the work order status must be "executed."

Open the work order and click on the "Financial" tab. Right below the tabs, find the options to categorize the order correctly: "MAPRO (you will see your company's name here), Supplier, Product Substitution, and Other." For example, if you are paying a supplier for the service, click "Supplier" so you can inform the amount to be paid to the vendor and the amount to be charged from the homeowner.

When you choose the category, new fields open up. Fill them out following the instructions below:

• Product: if products from your company's inventory are used, they will be listed on this screen with the sales price.
• Service amount: you can inform the price to be charged for the service on this field or inform it separately in "Add service."
• Collect tax: this option is available in all items. If you add product and service in the same item and check this box, taxes will be collected on both. Add items individually if you wish to choose on which to collect.

Example: On the image below, we can see the following:

- Item 1: air conditioner cleaning product + cleaning service + "collect tax" option checked;

- Item 2: bathtub repair service + "collect tax" option NOT checked;

In this case, taxes will be collected on the air conditioning cleaning product and cleaning service, but not on the bathtub repair service.

• Add service: choose a previously registered service from the list, or click on "new" to add one. Notice the icons EN/PT/ES over the field - click on each to add the information in English, Portuguese, and Spanish. Inform the price, and check the "collect tax" option if necessary.

Important: Click "Add Service" and inform the amount to be charged from the homeowner in the field "Invoice owner; In the fields at the bottom of the page, inform the amount to be paid to the vendor (which can be different from the owner's invoice).

• Cleaning ID: link the check-out cleaning ID to the work order when created due to a cleaning problem. Each check-out cleaning has its own ID.
• Reservation ID: link the reservation ID to the work order when the order is created due to a problem found during the reservation/stay. If the problem generates extra charges to the guest, MAPRO automatically adds this information to the reservation so your company can charge it. 
• User/Supplier: select the person or company that executed the order.
• Who pays: select who should pay for the expenses:

a) Guest: choose this option if the guest should pay the work order. If you have linked the reservation ID to the order, the price and description of the service are informed on the reservation statement, along with other expenses like the check-out cleaning. The work order is also linked to the guest's personal information, like phone number and credit card, making it easier for the property manager to charge;

b) Homeowner: select this to charge the owner and register the information on their statement;

c) Insurance: click on this option if the insurance will pay for the service;

d) Company: choose this when your property manager is paying for the work order;

e) No cost: select if it is a courtesy or a free service added as a work order, so it is informed on the homeowner's statement for accountability.

f) Supplier: if a supplier pays the service, inform the cleaning ID, and the cost will be listed alongside the payments due to the supplier.

• Generate invoice: check this box to generate an invoice that can be e-mailed or printed. To access the invoice, go to MENU > MANAGE > WORK ORDERS and find the icon to open the file on the grid's last column. 
• Service description: if necessary, edit or add any relevant information.
• Visible to the homeowner: check this box to make the work order's information available on the homeowner's statement, including photos and other files attached. You can edit the text on the statement in the field below the checkbox.

Click on “Save.”

To finalize the work order, after entering all financial details, click on the "Finalize" tab.

Check if all prices are correct, and inform the "Closing Date," which is when this information will be issued on the homeowner's statement; it can be different from the date you are actually closing the order.

After that, click on "Finalize Work Order." The work order status will be changed to "Finalized."

Read more:

How to create a work order

How to schedule a work order

How to execute a work order