loading.. Please Wait
Every check-out generates a cleaning order to the property, this is a default setting in MAPRO.
To forward this order to a supplier, you have to register the cleaning supplier first - go to MENU > MANAGE > SUPPLIERS, and click on “Add Supplier.”
After you have finished the process, the supplier will receive an automatic email with instructions to access MAPRO and register the cleaning team.
You can link the supplier to the properties so that the supplier receives the cleaning orders automatically every time there is a checkout, or choose manually among your cleaning suppliers whenever it is necessary.
To link the cleaning supplier to a property, go to MENU > MANAGE > PROPERTIES, and then click on the pencil icon to edit the house.
Once you have accessed the property’s information, notice the tabs at the top of the screen and click on “Technical Information.” After that, find the field “Cleaning Supplier” and select one of the registered suppliers. Click on “Save” at the bottom of the page.
After this process, whenever there is a checkout scheduled, the cleaning order will be available at the Cleaning Supplier calendar, as well as the information to access the property (address, passwords, number of rooms, items to check, etc.).
Obs: It is possible to have different suppliers linked to different properties.
To choose a cleaning supplier manually for every checkout, leave the field “Cleaning Supplier” blank (mentioned in the previous item).
Go to MENU > MANAGER > CHECKOUT CLEANING.
Check the list of cleaning orders generated by MAPRO, and find the column “Vendor” (scroll right and left to see more columns). Click on the field that corresponds to the line of the reservation that needs cleaning, and then choose one of the registered suppliers.
Access MENU > MANAGE > CHECKOUT CLEANINGS also to follow the cleaning orders. Every time your supplier finishes cleaning a house, the status will change from “Sent” to “Reviewed.”
Click on “Reviewed” to see the pictures and check the service done.
If the cleaning team finds problems at the property (as broken, malfunctioning or missing items), they will report these problems by adding pictures and descriptions in the section “Photos of Issues.” You can access these images and, if necessary, click on “open new work order” to create a maintenance request.
On this page, you can also access the images of the cleaning. If everything is neat and clean as expected, click on “Finish Cleaning.” When you finish the process, MAPRO informs the Supplier the service was approved, so they can issue the charges. The system also makes the payment option available for you in the financial tabs.
Important: Always finish the cleaning process to allow the payment to the supplier. If there are any work orders open from the cleaning, you can follow them at MENU > MANAGE > WORK ORDERS, it is not necessary to maintain the cleaning pending.
